Episode 74

Reducing the Risk of Social Engineering to Exploit IT Help Desk

In this episode, Mike Manrod, the Chief Information Security Officer (CISO) of Grand Canyon Education, and Ori Eisen, the Founder and CEO of Trusona, joined me to discuss how best to reduce the risks of social engineering attacks on IT support and help desk personnel. This episode was motivated by the major cyber attack that brought MGM Resorts International's operations to a screeching halt. It was a social engineering attack where the attackers gained super administrator privileges by providing the MGM Help Desk with basic employee information.

To access and download the entire podcast summary with discussion highlights --

https://www.dchatte.com/episode-74-reducing-the-risk-of-social-engineering-to-exploit-it-help-desk/



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Connect with Dr. Chatterjee on these platforms:

LinkedIn: https://www.linkedin.com/in/dchatte/

Website: https://dchatte.com/

Cybersecurity Readiness Book: https://www.amazon.com/Cybersecurity-Readiness-Holistic-High-Performance-Approach/dp/1071837338

https://us.sagepub.com/en-us/nam/cybersecurity-readiness/book275712

Latest Publications:

"Getting Cybersecurity Right,” California Management Review — Insights, July 8, 2024.

Published in USA Today — “Dave Chatterjee Drops the Cybersecurity Jargon, Encouraging Proactiveness Rather than Reactiveness,” April 8, 2024

Preventing Security Breaches Must Start at the Top

Mission Critical --How the American Cancer Society successfully and securely migrated to the cloud amid the pandemic



Latest Webinars & Podcasts with Dr. Chatterjee as the Guest

Cybersecurity Readiness: Essential Actions For CXOs, August 12, 2024

Non-profits and Cybersecurity, a CAPTRUST podcast

How can brands rethink data security to maintain customer trust?, A TELUS International podcast

Cybersecurity Readiness In the Age of Generative AI and LLM,” Let’s Talk About (Secur) IT Webinar, with Phillip de Souza

Insights for 2023, Cybersecurity Readiness with Dr. Dave Chatterjee, a HALO Security Webinar

About the Podcast

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The Cybersecurity Readiness Podcast Series
with Dr. Dave Chatterjee

About your host

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Dave Chatterjee

Dr. Debabroto 'Dave' Chatterjee is tenured professor in the Management Information Systems (MIS) department, at the Terry College of Business, The University of Georgia (UGA). He is also a Visiting Scholar at Duke University, affiliated with the Master of Engineering in Cybersecurity program in the Pratt School of Engineering. An accomplished scholar and technology thought leader, Dr. Chatterjee’s interest and expertise lie in the various facets of information technology management – from technology sense-making to implementation and change management, data governance, internal controls, information security, and performance measurement. His work has been accepted and published in prestigious outlets such as The Wall Street Journal, MIT Sloan Management Review, California Management Review, Business Horizons, MIS Quarterly, and Journal of Management Information Systems. Dr. Chatterjee’s research has been sponsored by industry and cited over two thousand times. His book Cybersecurity Readiness: A Holistic and High-Performance Approach was published by SAGE Publishing in March 2021.