Episode 17
Reducing the Carbon Footprint
When justifying cybersecurity investments, Andy Bates, Chief Development and Strategic Partnership Officer, Global Cyber Alliance, recommends making the business case from the standpoint of reducing the carbon footprint. He feels people will make a stronger emotional connection with the carbon reduction argument and thereby be more willing to fund and participate in cybersecurity initiatives. Changing up the cyber conversation and making it more relatable was one of the key takeaways from this discussion. Andy also talked about the vision and offerings of the non-profit organization Global Cyber Alliance.
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Transcript
Welcome to the Cybersecurity Readiness Podcast
Introducer:Series with Dr. Dave Chatterjee. Dr. Chatterjee is the author of
Cybersecurity Readiness:A Holistic and High-Performance
Cybersecurity Readiness:approach. He has been studying cybersecurity for over a decade,
Cybersecurity Readiness:authored and edited scholarly papers, delivered talks,
Cybersecurity Readiness:conducted webinars, consulted with companies, and served on a
Cybersecurity Readiness:cybersecurity SWAT team with Chief Information Security
Cybersecurity Readiness:officers. Dr. Chatterjee is an Associate Professor of
Cybersecurity Readiness:Management Information Systems at the Terry College of
Cybersecurity Readiness:Business, the University of Georgia, and Visiting Professor
Cybersecurity Readiness:at Duke University's Pratt School of Engineering.
Dr. Dave Chatterjee:Hello, everyone, I'm delighted to
Dr. Dave Chatterjee:welcome you to this episode of the Cybersecurity Readiness
Dr. Dave Chatterjee:Podcast Series. Today, I'll be talking with Andy Bates, Chief
Dr. Dave Chatterjee:Development and Strategic Partnership Officer at Global
Dr. Dave Chatterjee:Cyber Alliance. Andy, welcome. It's great to have you as a
Dr. Dave Chatterjee:guest on the Cybersecurity Readiness Podcast Series. Thanks
Dr. Dave Chatterjee:for making time to share your thoughts and perspectives with
Dr. Dave Chatterjee:the listeners. How about, we get started on a reflective note
Dr. Dave Chatterjee:where you share with us what got you into cybersecurity? What's
Dr. Dave Chatterjee:your story?
Andy Bates:Brilliant! Well, first of all, thanks for for the
Andy Bates:opportunity. And thanks for having me here. So it's it's
Andy Bates:great to be with you. And thanks, everyone for listening
Andy Bates:in. And yeah, great question. I guess I've been in telecoms all
Andy Bates:my life. So I kind of started my career as an engineer and, and
Andy Bates:business development. So found myself building secure networks.
Andy Bates:And I guess before the term cybersecurity was invented, I'd
Andy Bates:probably realized I was on the receiving end of cyber attacks.
Andy Bates:So So on the one hand, I think I'm kind of feeling the pain or
Andy Bates:felt the pain that I want the audience not to be feeling. And
Andy Bates:so that's one of the reasons why I kind of left the commercial
Andy Bates:sector and came to GCA as a as a global, not- -for-profit, I
Andy Bates:guess, to fight back. And then the then the other thing is, I'm
Andy Bates:a great one for asking the really annoying questions like,
Andy Bates:like, I guess the average 10 year old would do. So having
Andy Bates:built secure networks, and been kind of part of building the
Andy Bates:internet. And, you know, the internet's as old as I am, it
Andy Bates:was born in 1969, I'm afraid to say and, you know, the first
Andy Bates:email, I think, was transmitted in 1972. So it's come a long
Andy Bates:way, the internet, we've all come a long way. And I kind of
Andy Bates:look at things in the internet and think, surely, we can make
Andy Bates:this safer. And as you and the listeners probably know, you
Andy Bates:know, the Internet was originally designed for
Andy Bates:universities and academic institute's to communicate
Andy Bates:together. And it's a wholly different thing now. So yeah, I
Andy Bates:look at it at the Internet as a networking engineer and go, we
Andy Bates:could, we could make this a lot safer. And just to kind of close
Andy Bates:out, you know, you turn on the water at home, and you can drink
Andy Bates:water from the tap in most countries. But the internet is
Andy Bates:kind of dangerous, you have to buy a firewall, you have to be
Andy Bates:on your game, you have to train people. So ultimately, I'd love
Andy Bates:the internet to be just as safe as, as the water system for want
Andy Bates:of a better word. And, and I think we can get there maybe not
Andy Bates:in my lifetime in my career. But yeah, that that's, that's what
Andy Bates:gets me out of bed in the morning, I think.
Dr. Dave Chatterjee:Fabulous. Yeah, we know, we all want to be
Dr. Dave Chatterjee:able to operate in a safer environment. As you know, it's
Dr. Dave Chatterjee:great to be digitized. We appreciate the convenience of
Dr. Dave Chatterjee:electronic capabilities. But now we're also having to deal with
Dr. Dave Chatterjee:the consequences of the good things that we have created. You
Dr. Dave Chatterjee:know, the last time we were chatting, you brought up a very
Dr. Dave Chatterjee:interesting perspective on cyber that I don't often hear. You
Dr. Dave Chatterjee:talked about reducing the carbon footprint, why not look at
Dr. Dave Chatterjee:cybersecurity investments from the standpoint of reducing
Dr. Dave Chatterjee:carbon footprint? Can you expand on that?
Andy Bates:Yeah, totally. And I mean, this is not new thinking
Andy Bates:maybe. But when I've spoken to people about it, people go,
Andy Bates:actually that's that's a new angle. And, and I think the
Andy Bates:first thing to say is, you know, we in GCA (Global Cyber
Andy Bates:Alliance) and I were talking about this before the recent Cop
Andy Bates:conference (held in Glasgow), he said there's a there's a
Andy Bates:potential for saying that we've jumped on the bandwagon and the
Andy Bates:zeitgeist here because everybody's talking about
Andy Bates:carbon. But I guess first of all, you know, people watch TV,
Andy Bates:dramas, and detective programs about fighting what are called
Andy Bates:physical crime. But nobody gets excited about cybercrime. Nobody
Andy Bates:gets excited about online fraud, as you say, we kind of get used
Andy Bates:to living with it. For years, in fact, when I was at school, I
Andy Bates:remember people talking about climate crisis, and maybe that
Andy Bates:was kind of a quiet event. And now that's become acknowledged
Andy Bates:and real and visceral and people get angry about carbon, but they
Andy Bates:don't get angry about cyber. So I think that's the first thing
Andy Bates:to say that I think all of our lives in cyber would be easier
Andy Bates:if there was an emotional connection with the problem as
Andy Bates:there is with murder, robbery, etc. So, so yeah, we were
Andy Bates:looking for different angles to try and make cyber more
Andy Bates:interesting and more able to talk to, I want to be able to
Andy Bates:have a conversation with my mother about what I do at work.
Andy Bates:I'm convinced my mom thinks I'm a spy or run an IT department or
Andy Bates:those kind of things so so if we can put cyber into the modern
Andy Bates:parlance, which, you know, you talk about in your book, I think
Andy Bates:that's, that's an important factor. So, with that back to
Andy Bates:the kind of carbon discussion, cybercrime and fraud on the
Andy Bates:planet, it's hard to get accurate figures. But generally,
Andy Bates:it's accepted that the cost of cybercrime and fraud online
Andy Bates:crime is around a trillion dollars a year. So imagine if
Andy Bates:there was a country out there whose GDP was a trillion
Andy Bates:dollars, that's more than the Kingdom of Saudi Arabia. In
Andy Bates:fact, it's approximately the same as the GDP of Canada. So it
Andy Bates:is reasonable to say, if there was a bad nation, a rogue nation
Andy Bates:on the planet, generating subtle stealing so much money, it must
Andy Bates:have a carbon impact. Now, the natural conversation there goes
Andy Bates:that well, cybercriminals are using computers, they use
Andy Bates:clouds, all of that contributes carbon. And I think that's,
Andy Bates:that's true. But if I take a country with a GDP of a trillion
Andy Bates:dollars, its carbon output is somewhere between 50 and 100
Andy Bates:million tons of carbon. Now, there isn't a rogue nation
Andy Bates:that's occupied entirely by criminals. This is their
Andy Bates:obviously spread across the nations that exists today. So
Andy Bates:think of the good economy, the good economy has to generate
Andy Bates:another trillion dollars to make up for that trillion that has
Andy Bates:been stolen by the criminals. We can't say that can be carbon
Andy Bates:zero, doing that replacement, economic activity has to
Andy Bates:generate carbon, and arguably, there's a number of 50 million
Andy Bates:tons there. GCA, ourselves, people, good people investing
Andy Bates:$25 million to keep GCA up so that we can go find cybercrime,
Andy Bates:we think we've saved a little bit of research around a billion
Andy Bates:dollars of online crime in the past five years, you rolled that
Andy Bates:back using the same kind of formulas, we think that would be
Andy Bates:around 100,000 tonnes of carbon. So that's, that's going to be a
Andy Bates:good conversation. So that's, that was really the starting
Andy Bates:discussion. So you know, some very vague maths there, but I
Andy Bates:think the point is, as you say, opens up a different
Andy Bates:conversation, rather than just hey, you should change your
Andy Bates:passwords, you should buy a firewall, you should train your
Andy Bates:staff, which I think a lot of people have been saying for some
Andy Bates:time. Not a lot of people have been listening. But But yeah,
Andy Bates:that's the starting point.
Dr. Dave Chatterjee:You know, that's probably a very good way
Dr. Dave Chatterjee:of looking at the impact of cyber, it goes beyond what we
Dr. Dave Chatterjee:generally quantify in terms of financial losses, losses to
Dr. Dave Chatterjee:individuals, and they are all very valid, and we got to
Dr. Dave Chatterjee:address those. But in the bigger scheme of things, how
Dr. Dave Chatterjee:cybersecurity attacks are hurting the environment, whether
Dr. Dave Chatterjee:it's attacks on the infrastructure, and then you,
Dr. Dave Chatterjee:you gave it a different spin we talked about, we are generating
Dr. Dave Chatterjee:good carbon to deal with the bad carbon. Yeah.
Andy Bates:So let me just to give you a bit of a COVID
Andy Bates:analogy. So without naming the names of any vaccine
Andy Bates:organizations, clearly generating a billion COVID COVID
Andy Bates:vaccines is a good thing. But clearly, that generates carbon.
Andy Bates:So there's a use of carbon that I think we'd all be happy with.
Andy Bates:So the inverse is clearly if we're allowing people to steal a
Andy Bates:trillion dollars, those people a) generate carbon in the
Andy Bates:process, but I think more importantly, it's, it's that
Andy Bates:theft that we created something in if you like, the good
Andy Bates:economy, we've got to create another one to to catch up. And
Andy Bates:that's really the the net contribution of carbon.
Dr. Dave Chatterjee:So if I understand you correctly, when
Dr. Dave Chatterjee:organizations are trying to justify investments in
Dr. Dave Chatterjee:cybersecurity, and there are methods and measures, this
Dr. Dave Chatterjee:should be another dimension to their business case, correct.
Dr. Dave Chatterjee:That total, go ahead.
Andy Bates:So yeah, totally. Um, so yeah, the risk of drawing
Andy Bates:an X, Y and Zed axis, I think we can all understand reasonably
Andy Bates:how to monetize costs of cyber cyber defense, monetizing the
Andy Bates:cost of the consequences are harder. There's obviously
Andy Bates:emotional, and if you like human consequences, I think we heard
Andy Bates:of several people who committed suicide because of constant
Andy Bates:phishing emails and attacks. Clearly those those folks
Andy Bates:weren't in a great mental state to start with. But yeah, if we
Andy Bates:roll the carbon conversation in as well, it gives another
Andy Bates:dimension to that business case. So to give you an example of a
Andy Bates:bank I was speaking to recently, obviously, being safe is part of
Andy Bates:a bank's business. And again, as you say, in your book, making
Andy Bates:cyber part of the cost to do business is important. So
Andy Bates:they've grasped that and, and banks, I think get cyber, you
Andy Bates:know, they used to have safes to put money in gold in now they
Andy Bates:have the equivalent of online safes to keep themselves safe.
Andy Bates:But if you asked what the bank strategy was number two in there
Andy Bates:is carbon reduction. So this particular IT team and said they
Andy Bates:wanted to reduce their attack surface, loads of firewalls,
Andy Bates:loads of pin holes into the environment, API's, those kind
Andy Bates:of things. And being a bank, they had their own servers and
Andy Bates:their own processes. During that, they were struggling to
Andy Bates:find the case to remove that infrastructure, that legacy
Andy Bates:infrastructure and move forward to arguably a more safe
Andy Bates:position. When they, we had this conversation and it was just a
Andy Bates:two sentence chat from a webinar not dissimilar to this one I was
Andy Bates:doing and they said, Wait, if we add up all the carbon that all
Andy Bates:those servers are producing, and our banks number two thing in
Andy Bates:its strategy is carbon reduction, suddenly, we've got a
Andy Bates:different angle to drive that business case. And frankly, you
Andy Bates:know, that what's I think cool, charismatic carbon. So the more
Andy Bates:interesting ways of reducing carbon, the carbon trading is at
Andy Bates:50 pounds a ton for that more interesting version of carbon.
Andy Bates:50 pounds isn't a lot, but and a ton of carbon is similar. But as
Andy Bates:I say, if the GCA we if we believe we would have saved
Andy Bates:100,000 tons of carbon 50 pounds a ton, that's 5 million. That's
Andy Bates:actually the cost to keep GCA running on a per annum basis. So
Andy Bates:you know, everything counts in large amounts. I think that was
Andy Bates:a, that was one of the rare test cases that I've worked on so far
Andy Bates:that allowed an organization to say, this business case now
Andy Bates:makes more sense if I put the conversation of carbon in there.
Andy Bates:And it was less about the money, it was more about the fact that
Andy Bates:the strategy that the CEO of that bank stands on stage with
Andy Bates:his shareholders and says, this year, we're going to do these
Andy Bates:three things. And thing number two was reduce our carbon
Andy Bates:output. And that's that drives shareholder value that drives
Andy Bates:customer commitment, and all of that can ultimately be
Andy Bates:monetized.
Dr. Dave Chatterjee:Absolutely, that's a great way of also
Dr. Dave Chatterjee:showcasing that the organization is environmentally conscious,
Dr. Dave Chatterjee:environmentally responsible. And that's always a great thing.
Dr. Dave Chatterjee:Now, along those lines, Andy, as you know that it is the small
Dr. Dave Chatterjee:and the medium sized enterprises, who are always
Dr. Dave Chatterjee:struggling for resources, and maybe this carbon reduction
Dr. Dave Chatterjee:impact argument that might help their case, but still they could
Dr. Dave Chatterjee:do with help. And I know that you are involved with the Global
Dr. Dave Chatterjee:Cyber Alliance. So I thought this might be a good opportunity
Dr. Dave Chatterjee:for you to share with the listeners, what the organization
Dr. Dave Chatterjee:does, and how, you know how other organizations can benefit
Dr. Dave Chatterjee:from their offerings?
Andy Bates:Yeah, absolutely. So, first of all, one of the
Andy Bates:fundamental principles of GCA is that we democratize
Andy Bates:cybersecurity. And by that we mean that our belief is that
Andy Bates:everybody whether an individual or business has the rights and
Andy Bates:the access to good cyber defense. In other words, it's
Andy Bates:not just something that's the the reserve of big businesses,
Andy Bates:rich people, clever people, and a bit like, without overly
Andy Bates:quoting the current global pandemic, once everybody has
Andy Bates:access to good health care, then the whole planet is a lot safer.
Andy Bates:So it's, it's that kind of position. So GCA has two things.
Andy Bates:We have our Capacity and Resilience Program. Today that's
Andy Bates:very much focused on producing toolkits. So we produce free
Andy Bates:toolkits which are available for businesses, soon to be for
Andy Bates:individuals, for journalists, and for election officials. So
Andy Bates:that helps people to protect freedom of speech, protect
Andy Bates:democracy, but also stay safe online. So, you know, the debate
Andy Bates:around a free thing, what value does it have? We nominally think
Andy Bates:the value of the toolkit is around $3,000 3000 pounds per
Andy Bates:small business, clearly, depending on on how much of
Andy Bates:those things they use. So yeah, there's there's a free resource.
Andy Bates:So I think, you know, part of today's conversation is about
Andy Bates:business case, part is about carbon. So I feel for the small
Andy Bates:business, you know, the local pub and chip shop in my in my
Andy Bates:village, can't maybe afford high-end cyber defense, they
Andy Bates:certainly can't afford to employ a CISO (Chief Information
Andy Bates:Security Officer). So some free solutions is a good way of
Andy Bates:starting that conversation and moving that chapter forward. As
Andy Bates:you'd say the other part of GCA we have a thing called the IT
Andy Bates:program, internet integrity, they really develop solutions,
Andy Bates:which as I said in my kind of personal introduction and
Andy Bates:check-in help the internet itself to be safer. So we have a
Andy Bates:large IoT honeypot, we have a platform called Domain Trust.
Andy Bates:And we we co-created with IBM and PCH a platform called Quad9.
Andy Bates:So guess to come back to the carbon discussion, Quad9 is a
Andy Bates:protective DNS platform. So point your DNS to 9.9.9.9. and
Andy Bates:you will be safer, you will have another layer of defense. When
Andy Bates:we did some testing in our pilot user base, which was a million
Andy Bates:users. Today, Quad9 protects around 250 million users. But we
Andy Bates:found out that your virus scanner, the load went down by
Andy Bates:88 0%. So that's great, because clearly the thing is working,
Andy Bates:it's stopping inbound attacks happening. But again, just let's
Andy Bates:think of on a on a business angle. If I say to anybody in
Andy Bates:the street, would you like your computer to run faster? The
Andy Bates:answer is of course going to be yes. So if you get an 80% less
Andy Bates:viruses and spam and all kinds of nonsense coming from the
Andy Bates:Internet into your computer, it's doing less, that's good
Andy Bates:because your computer runs faster. But maybe it uses less
Andy Bates:electricity yet to run some numbers around that. But again,
Andy Bates:I think that's a good way of of making cyber a different
Andy Bates:conversation and a different business case. You know, let's
Andy Bates:face it, cyber is a big, geeky, the word cyber probably wasn't
Andy Bates:known as an industry, as I said about 10 years ago. Whereas
Andy Bates:people do want their emails to be delivered better. People
Andy Bates:don't want things to go into junk folders, people do want
Andy Bates:their computers to run faster, people do want to pay a cheaper
Andy Bates:electricity bill. And if cyber can help them to get to all of
Andy Bates:those points, then it becomes more interesting and more
Dr. Dave Chatterjee:I absolutely couldn't agree with
Dr. Dave Chatterjee:engaging.
Dr. Dave Chatterjee:you more. In fact, the more I hear what you say about reducing
Dr. Dave Chatterjee:the carbon footprint, I feel that that's the kind of pitch
Dr. Dave Chatterjee:that's gonna go very well with the non technical folks, with
Dr. Dave Chatterjee:the business folks, the leadership, because everyone
Dr. Dave Chatterjee:wants to do their share for the overall environment. We are I
Dr. Dave Chatterjee:would like to believe on a optimistic note that we are
Dr. Dave Chatterjee:becoming environmentally more conscious.
Andy Bates:you've got it. And I think one of the things you say
Andy Bates:in your book, one of your key points is that cyber is a team
Andy Bates:sport. I'm not sure you quite say like that. But cyber
Andy Bates:involves everybody. Carbon, by definition involves everybody,
Andy Bates:we all breathe it out, breathe the atmosphere, we all live on
Andy Bates:the same planet. So unless you move to the moon, there's no way
Andy Bates:out to the carbon conversation. But the problem with cyber is,
Andy Bates:it's kind of the job of the CISO. Like, he's got, he's got
Andy Bates:cyber, I'll carry on doing the business, I'm the Sales VP, I am
Andy Bates:the operations VP, cyber is in the corner over there. And you
Andy Bates:know, we find this as the as the Global Cyber Alliance, we get
Andy Bates:introduced to CISOs. Whereas actually, if the banks we work
Andy Bates:with probably the CMO is the person we most like to talk to,
Andy Bates:because we want to give free stuff to their customers, which
Andy Bates:makes them safer, which is a great marketing conversation. So
Andy Bates:yeah, I think you've hit on it beautifully that you cannot
Andy Bates:check out the cop conversation. People do mentally check out the
Andy Bates:the cyber conversation, because it is not cool, it's not
Andy Bates:interesting, a bit techie, it's not their specialism. So So
Andy Bates:again, I think you're right, this is this is a way of joining
Andy Bates:the two things into the same sentence.
Dr. Dave Chatterjee:And, you know, along those lines, and I
Dr. Dave Chatterjee:think you mentioned you kind of mentioned that in one of our
Dr. Dave Chatterjee:earlier conversations, you said, you know, can we turn cyber into
Dr. Dave Chatterjee:a profit center, or a strategic part of the business where we
Dr. Dave Chatterjee:are, we're approaching cybersecurity investments from
Dr. Dave Chatterjee:the standpoint of reducing carbon footprint, and that is
Dr. Dave Chatterjee:considered to be a good strategic objective that aligns
Dr. Dave Chatterjee:with the other goals and missions of the organization.
Dr. Dave Chatterjee:Can you expand on that?
Andy Bates:Yeah, totally. I mean, I'm, most people who are
Andy Bates:in the world of sales that can have trusted advisor sales
Andy Bates:conversation is the best place to be. So not everybody can do
Andy Bates:this. Not every company can do this. But asking your customer
Andy Bates:what their big concerns are about you as an organization or
Andy Bates:generally is a very powerful question. So walking up to your
Andy Bates:biggest customer with your sales guy and your sales VP, but
Andy Bates:bringing the CISO going, hey, I brought my CISO along, we want
Andy Bates:to have an open discussion about cyber. Everybody in the world of
Andy Bates:cyber, like you and me is always talking about supply chain.
Andy Bates:Somehow supply chain is always thought of people who supply
Andy Bates:you. Whereas I want to call it a supply circle. Everybody
Andy Bates:supplies everybody with something, nobody is at the top
Andy Bates:of the supply food chain. Nobody is at the bottom, the smallest
Andy Bates:company buys electricity, buys gas buys insurance, the biggest
Andy Bates:bank etc, buys things from those people. But the biggest company
Andy Bates:sells things to to someone else to small people. So everybody's
Andy Bates:a supplier, everybody's therefore a buyer. And we always
Andy Bates:say the problem is in the supply chain. So I'll go and get my
Andy Bates:procurement department to go beat up on the supply chain to
Andy Bates:make them more cybersafe. If you make that the salespersons job
Andy Bates:to go into your customers, that's a powerful thing. Because
Andy Bates:you're opening up a different conversation. Somebody who walks
Andy Bates:up and says, Hello, I've got some products in this place.
Andy Bates:That's that's a very basic sales conversation. People would
Andy Bates:rather talk about how do I solve your problems, Mr. Mrs.
Andy Bates:Customer? And cyber is a problem. Yeah. So if you're
Andy Bates:CISOs got an angle on helping to solve your customers problems,
Andy Bates:it's a powerful conversation. And guess what their procurement
Andy Bates:person is probably about to beat up on you because they've gone
Andy Bates:to Cyber Conference where we've all said the supply chain is
Andy Bates:where the problem is. So I think, just like the carbon
Andy Bates:thing, it opens up a different conversation, opening up
Andy Bates:different conversations, drive sales conversations, I'll maybe
Andy Bates:don't want to make cyber competitive advantage. But let's
Andy Bates:think of telco for a second. You know, my my kind of home stable.
Andy Bates:And I'll ask you this question. If you don't mind, Dave, and I
Andy Bates:appreciate you asking questions. But would you pay 10 or 20% more
Andy Bates:for your home internet provider, if they assured you that it was
Andy Bates:90% safer? Absolutely. I would. Kind of no brainer question,
Andy Bates:isn't it so straight away. So what's called in the telecom
Andy Bates:sector, ARPU, average revenue per user per month. If you knew
Andy Bates:you were going to get less scams or just just get less phishing.
Andy Bates:I mean, I think isn't 30% of all emails scam phishing stuff. So
Andy Bates:you just buying a rubbish product, you know, if I bought
Andy Bates:one of the popular fizzy drink brands and one in three cans of
Andy Bates:the fizzy drink that I won't mention has gone off or is
Andy Bates:faulty or leaks, I'd be super annoyed. But with the internet,
Andy Bates:I'm kind of it's just how it is, it's back to my point about
Andy Bates:about the water analogy. So telcos an easy way to look at
Andy Bates:that you could probably charge more for massive firewall in the
Andy Bates:internet, that just means you're safer. I can hear lawyers on the
Andy Bates:call getting angst about this, or what about liability? What
Andy Bates:about blah, blah, blah. But again, my my opener, and it
Andy Bates:comes back to the carbon conversation is very much the
Andy Bates:internet, it's all about the problem is yours. It's never the
Andy Bates:industries, it's an, you know, your book beautifully touches on
Andy Bates:some of the points which people should do, my passionate belief
Andy Bates:is that they should do those things. But it shouldn't be the
Andy Bates:only line of defense somebody should be be helping these
Andy Bates:folks. So I think that's that for telco is one example of how
Andy Bates:cyber can become a sales differentiator. But let's think
Andy Bates:of other things, you know, if I don't know if if the Wi Fi in
Andy Bates:your local restaurant guarantees that you're going to be safer
Andy Bates:versus the coffee shop across the road and everything else
Andy Bates:neutral, you're going to make an informed decision to go to the
Andy Bates:safer environment. So I think there are a whole load of
Andy Bates:conversations there where cyber can become more mainstream in
Andy Bates:the business. And again, you know, you said this, this in the
Andy Bates:book that cyber needs to be everybody's thing. And I think
Andy Bates:these kinds of conversations are a way of making it everybody's
Andy Bates:thing, rather than saying everybody should do cyber, it
Andy Bates:means everybody shouldn't click on this link, everybody should
Andy Bates:update their software. And that's good advice. But the kind
Andy Bates:of sales conversations allows people to embrace it a lot more.
Dr. Dave Chatterjee:You know, it's, it's so true, what you
Dr. Dave Chatterjee:just said. Often, it's how you pitch things. You know, like
Dr. Dave Chatterjee:somebody said that, you know, don't approach the cybersecurity
Dr. Dave Chatterjee:conversation, or the cybersecurity communication,
Dr. Dave Chatterjee:from the standpoint of getting people fearful about it,
Dr. Dave Chatterjee:approach it in a very positive way. You know, tell them what
Dr. Dave Chatterjee:they could do and keep it simple have, you know, conversation
Dr. Dave Chatterjee:should not be complicated. You know, I'm a huge believer that
Dr. Dave Chatterjee:despite the complexity of anything, there has to be a
Dr. Dave Chatterjee:simple, easy way of getting the key messages across, you don't
Dr. Dave Chatterjee:need to, don't need to get the the recipient of the message, to
Dr. Dave Chatterjee:understand the intricate details. You know, give it to
Dr. Dave Chatterjee:them at a level that they can relate to give it to them in a
Dr. Dave Chatterjee:manner that really strikes a chord with them. That that
Dr. Dave Chatterjee:requires some deliberate thinking, you know, I have
Dr. Dave Chatterjee:mentioned in the book that we can't afford this check-the-box
Dr. Dave Chatterjee:approach, yes, here are these requirements, we are meeting
Dr. Dave Chatterjee:them we are, we've hired this particular vendor who's giving
Dr. Dave Chatterjee:us this training, we are following through with these
Dr. Dave Chatterjee:kinds of communications, they're all good guidelines, but you
Dr. Dave Chatterjee:have to personalize it, you have to customize it, you have to
Dr. Dave Chatterjee:recognize the company culture, and you know, this approach,
Dr. Dave Chatterjee:the, you know, reducing the carbon footprint approach, this
Dr. Dave Chatterjee:could be a way of changing the information security culture,
Dr. Dave Chatterjee:making it a more integral part of the overall organizational
Dr. Dave Chatterjee:culture, that's when I think organizations are likely to see
Dr. Dave Chatterjee:greater benefits over a sustained period of time, as
Dr. Dave Chatterjee:opposed to making it an information security function
Dr. Dave Chatterjee:thing, as opposed to making it their problem, I'm in the
Dr. Dave Chatterjee:business to grow revenue, it is somebody else's problem, to deal
Dr. Dave Chatterjee:with security, that kind of myopic approach, a siloed
Dr. Dave Chatterjee:approach doesn't help anybody and you put it beautifully. You
Dr. Dave Chatterjee:know, we come from carbon, if I may. Yeah. And, and carbon
Dr. Dave Chatterjee:connects us and you know, the, the pandemic is emphasizing that
Dr. Dave Chatterjee:and that as much as we would like to do our own thing and
Dr. Dave Chatterjee:like to operate independently and be profit centers and
Dr. Dave Chatterjee:showcase how how much better we are than the others; at a much
Dr. Dave Chatterjee:deeper and a much higher level, you know, everybody's future is
Dr. Dave Chatterjee:connected in a very deep way. And we have to recognize that
Dr. Dave Chatterjee:and show the responsibility. So we help us by helping others. So
Dr. Dave Chatterjee:that's the that's the approach, that's the mindset that needs to
Dr. Dave Chatterjee:go into the cybersecurity conversation to prevent it from
Dr. Dave Chatterjee:becoming a technical conversation, which results in
Dr. Dave Chatterjee:people tuning off. You know what, it's not my thing.
Andy Bates:Exactly. I mean, a couple of things to pick up from
Andy Bates:what you said and I think I'm probably quoting Ian levy from
Andy Bates:from NTSC but when you teach your kids to cross the road, you
Andy Bates:teach them to look left look right, look left again or the
Andy Bates:other way around. If you're in the USA, you don't teach them
Andy Bates:how the internal combustion engine works or kinetic
Andy Bates:collision theory. But often the way people teach languages and
Andy Bates:the people teach sciences, you got to go with that. So exactly
Andy Bates:as you said, the the information that's relevant to people is so
Andy Bates:important. And again, at the risk of quoting, I think it's
Andy Bates:Dale Carnegie, who said, If you want somebody to be interested
Andy Bates:in you, it'll probably take two years, there's nothing better
Andy Bates:people really love people talking about them. So if you
Andy Bates:want somebody to be interested in you, you got to talk to them
Andy Bates:about what they're interested in, then it will take them two
Andy Bates:months to have, you know, the conversation, a deeper
Andy Bates:conversation, I guess so. So the point that that really is, if I
Andy Bates:draw a Venn diagram of people who are interested in cyber, and
Andy Bates:then a bigger Venn Diagram of people who are interested in
Andy Bates:computers, and then a much bigger circle of people
Andy Bates:interested in carbon and the planet, by virtue of human
Andy Bates:survival, we're all nominally interested in carbon on the
Andy Bates:planet. So if that's just if we're just using carbon as a
Andy Bates:different way of introducing cyber into what other people are
Andy Bates:interested in, then it means more people will be interested
Andy Bates:in us, ie the cyber geeks, and therefore they do something
Andy Bates:about it. And there's loads of other subjects that people would
Andy Bates:would be interested in. I mean, one of my, the main part of my
Andy Bates:job is finding the funding to ngca. People will fund
Andy Bates:education, people will fund carbon people, fund veterans,
Andy Bates:people don't fund cyber, because that's the job of police surely,
Andy Bates:and that's why I pay my tax. So why the heck are you asking me
Andy Bates:for money. So again, back to the Dale Carnegie quote, if you're
Andy Bates:interested in other people they become interested in you trying
Andy Bates:to force them to become interested in you is arguably
Andy Bates:takes 10 times the amount of time and effort. And in cyber,
Andy Bates:we just don't have that amount of time and effort just to throw
Andy Bates:around. So it's much better to find things people are
Andy Bates:interested in and, and carbon is a thing that almost everybody is
Andy Bates:becoming interested in or needs to become interested in.
Dr. Dave Chatterjee:You know, this reminds me of a
Dr. Dave Chatterjee:conversation I had with a senior executive and I started my my
Dr. Dave Chatterjee:career in corporate. I was a management trainee in this major
Dr. Dave Chatterjee:British multinational, and as part of our training program, we
Dr. Dave Chatterjee:had to meet with the company director. So when I walked into
Dr. Dave Chatterjee:his office, he of course, asked me how I was doing how I was
Dr. Dave Chatterjee:liking the environment, and then he gave me some advice. And
Dr. Dave Chatterjee:something that stayed with me was when he said, "Dave I am not
Dr. Dave Chatterjee:asking you to be committed to the organization to be loyal to
Dr. Dave Chatterjee:the organization, I'm asking you to be loyal to yourself to be
Dr. Dave Chatterjee:loyal to your family, and believe me, if you do that, you
Dr. Dave Chatterjee:will be loyal to the organization." I never quite
Dr. Dave Chatterjee:understood that then. But when you use the Dale Carnegie
Dr. Dave Chatterjee:example, you kind of made the same point that make it about
Dr. Dave Chatterjee:the person make it about their contribution to the world, you
Dr. Dave Chatterjee:know, their legacy, what is my legacy, my legacy is more than
Dr. Dave Chatterjee:the job that I do, my legacy is how I contribute to make the
Dr. Dave Chatterjee:world a better a safer place. And this carbon reduction carbon
Dr. Dave Chatterjee:emission angle, is a great way of getting there. And so I
Dr. Dave Chatterjee:think, you know, your approach to this subject on cyber is, is
Dr. Dave Chatterjee:a welcome approach. And I'd like to probe further about
Dr. Dave Chatterjee:justifying cyber investments. You mentioned, you made a, you
Dr. Dave Chatterjee:know, telling statement that nobody wants to fund cyber, but
Dr. Dave Chatterjee:they want to fund a lot of other things. What recommendations,
Dr. Dave Chatterjee:what guidance would you like to give to listeners who are maybe
Dr. Dave Chatterjee:who are, you know, pitching for money for cyber investments or
Dr. Dave Chatterjee:organizations who are trying to get funding for cyber
Dr. Dave Chatterjee:investments? What guidance would you give them? What
Dr. Dave Chatterjee:recommendations do you have for them?
Andy Bates:I mean, great question. And to me, that falls
Andy Bates:into two questions. So I think there's the CISO in the
Andy Bates:corporate who wants to get more investment for the corporate.
Andy Bates:And then there's people like me in the not-for-profit world who
Andy Bates:are looking to foundations, grant funders, etc. So I guess
Andy Bates:the first part is probably most relevant to your audience, your
Andy Bates:listeners. I mean, I think anybody who's making a pitch for
Andy Bates:money, stakeholder management is super important. And I've had
Andy Bates:lots of conversations. And we've done talks on how the CISO is
Andy Bates:engaged with the Board. So again, I think getting a Board
Andy Bates:level sponsor who's not the IT director who's not maybe the CFO
Andy Bates:is a good way forward. We've touched on it already. But when
Andy Bates:I was, it feels like a million years ago now when my job was a
Andy Bates:chief engineer, and I ran a design team, going out with the
Andy Bates:sales VP to talk to customers was powerful for them and
Andy Bates:powerful for us. We knew what the customers wanted to do. The
Andy Bates:sales VP loved bringing out somebody from a design
Andy Bates:department to go in and just be interested in them. So I think
Andy Bates:just to reiterate the point we made earlier that the CISO
Andy Bates:becoming friends with the sales VP, and the sales VP as the one
Andy Bates:who drives the engine of growth of most commercial businesses,
Andy Bates:gets you an insider stakeholder there. Just meeting with the
Andy Bates:Board and hoping that they're going to give you an infinite
Andy Bates:amount of money is crazy. And as you said, anything that's put in
Andy Bates:common sense language for anybody so that all of the Board
Andy Bates:can understand the conversation has to be the way forward,
Andy Bates:having big, geeky technical conversations about things is
Andy Bates:super difficult. And let's face it, you don't know if a cyber
Andy Bates:attack is going to happen, you don't know how much is going to
Andy Bates:be stolen, you don't know the consequences. You also don't
Andy Bates:know the carbon consequences of rebuilding something. But I
Andy Bates:would say that putting carbon in a business case, and also
Andy Bates:putting the human consequences in a business case. So the below
Andy Bates:the line things, the bit that the CFO probably won't look at,
Andy Bates:I think those are powerful ways of grabbing people's attention.
Andy Bates:Most Boards are going to review hundreds of business cases and
Andy Bates:loads of ideas, many of which they may seem crazy along rocks
Andy Bates:the CISO so so you're you the CISO one of those many people in
Andy Bates:that conversation. So anything you can do to make your business
Andy Bates:case relevant to everybody on the Board, show that how you're
Andy Bates:driving business on the Board, make it simple, but also make it
Andy Bates:stand out. And if carbon and the emotional effects of cyber one
Andy Bates:of the ways of making people just stop on page three and go,
Andy Bates:wait, I'm gonna read this again, this is this has grabbed my
Andy Bates:attention, then then that would be my my recommendation. And as
Andy Bates:I say with that with the bank, we mentioned who we shall not
Andy Bates:name, one of their key corporate strategies is carbon. Every
Andy Bates:company's declared what their one, two and three corporate
Andy Bates:strategy things are. I'm doubting cybers in there, unless
Andy Bates:they're for cyber organization, in which case, it's probably
Andy Bates:let's do more cyber. Yeah. So finding out what those
Andy Bates:strategies are mapping your business case to align with
Andy Bates:those things just makes makes complete common sense.
Andy Bates:Not-for-profit world, yeah, if I was talking to a high net worth
Andy Bates:individual or talking to foundation, they love education,
Andy Bates:they love making sure that diversity is is respected and
Andy Bates:improved across all forms of diversity, whether gender, race,
Andy Bates:creed, neurodiversity, all super important. People care about
Andy Bates:those things. So again, with one of our funders, he wasn't so
Andy Bates:interested in cyber, but he was interested in democracy
Andy Bates:interested in freedom of speech. So we built a toolkit with him
Andy Bates:with his funding and support for journalists. Because if a
Andy Bates:journalist gets hacked, and they've got, let's say, 10
Andy Bates:million followers, that's a lot of people who are going to be
Andy Bates:influenced in a in a big way. So again, that goes back to, again,
Andy Bates:the Dale Carnegie quote, this particular funder was interested
Andy Bates:in these things, I could have spent two years trying to get
Andy Bates:him interested in cyber, much better for us to be interested
Andy Bates:in democracy and interested in freedom of speech, and then see
Andy Bates:how cyber fits into that. It'll be like we said, at the start of
Andy Bates:this call, you know, I'd love to make the internet as safe as the
Andy Bates:water industry as safe as the electricity industry, maybe. But
Andy Bates:that's, that's going to take quite a while. That's, that's my
Andy Bates:passion. But why would anybody be interested in the safety of
Andy Bates:water or the safety of electricity, it's kind of just
Andy Bates:there. So cyber is a utility, it's a kind of telco, it's an
Andy Bates:internet service. So it's not fun, it's not exciting. So
Andy Bates:you're much better to engage in what they're already excited
Andy Bates:about. And those things need the utilities of electricity, water,
Andy Bates:gas, cyber, we're just one of those things, and we therefore
Andy Bates:got to make it make it relevant.
Dr. Dave Chatterjee:True, so true. When I hear you talk about
Dr. Dave Chatterjee:justifying cybersecurity investments, at a more
Dr. Dave Chatterjee:fundamental level, I'm reminded of some work I did with a
Dr. Dave Chatterjee:company many years ago, the company was in the energy
Dr. Dave Chatterjee:sector, they had this business case process in place, where you
Dr. Dave Chatterjee:had to justify a strategic investment over a certain dollar
Dr. Dave Chatterjee:amount, by linking it to at least one of their four value
Dr. Dave Chatterjee:propositions. If you could not make a compelling argument on
Dr. Dave Chatterjee:how the proposed initiatives directly or indirectly impacted
Dr. Dave Chatterjee:those value propositions, the chances of getting funding
Dr. Dave Chatterjee:significantly diminished. As I reflect on our discussion, I
Dr. Dave Chatterjee:believe carbon reduction should become one of the value
Dr. Dave Chatterjee:propositions for every company. When reducing the carbon
Dr. Dave Chatterjee:footprint becomes one of the key selection criteria, the process
Dr. Dave Chatterjee:automatically ensures that every initiative and organization
Dr. Dave Chatterjee:pursues has a direct or indirect impact on reducing the carbon
Dr. Dave Chatterjee:footprint. Yeah,
Andy Bates:no, totally agree. And and I think you've got it in
Andy Bates:one, but to expand on it some more. So there's going to be two
Andy Bates:types of companies on that the type of company where one of its
Andy Bates:three big strategies is to reduce carbon. So it's a no
Andy Bates:brainer, as you say, if a business case doesn't have that
Andy Bates:in there, why would anybody look at the business case it falls at
Andy Bates:the first gate, therefore If you're a CISO, or you're
Andy Bates:pitching for some IT project that involves cyber or your
Andy Bates:cyber sales organization, you're dumb not to include that in
Andy Bates:there. If your company that you work for or you're selling to,
Andy Bates:doesn't have cyber in its top three priorities, kind a
Andy Bates:surprise, but actually back to the point to make to make one of
Andy Bates:100 business cases jump off the page and jump out and grab
Andy Bates:somebody by the throat and go, Yeah, I've got this emotional
Andy Bates:connection with this thing. Why not put carbon in even if it's
Andy Bates:not monetizable, so it doesn't add up to the dollars cents
Andy Bates:pounds and pence in the in the balance sheet that's in your
Andy Bates:business proposal, if it's in the words that go and by the
Andy Bates:way, a net benefit of this is dot, dot dot. I mean, in the UK,
Andy Bates:since, since the new year, I've seen two adverts on primetime TV
Andy Bates:for kind of pensions, investment things and they say, put your
Andy Bates:money with us. And these are some of the things we are doing.
Andy Bates:And it's got brilliant pictures of people blowing up coal fired
Andy Bates:power stations, building solar panel things, etc. So people are
Andy Bates:starting to build this whole thing into their sales messaging
Andy Bates:to say, bring your money to me because I'm caring for the
Andy Bates:planet. So people are desperate to get these these messages in
Andy Bates:there. And the point of reality, you know, if I were talking to
Andy Bates:CFOs, on the planet is the whole carbon trading industry, the
Andy Bates:whole carbon offset industry is running out of road, you know,
Andy Bates:there's only a finite number of trees you can plant and the more
Andy Bates:trees you plant, okay, solve the carbon problem today, but it
Andy Bates:probably moves the problem to our children and our
Andy Bates:grandchildren. Big data center providers now are looking at
Andy Bates:putting data providers under the ocean as a way of going carbon
Andy Bates:neutral carbon negative for that, for that cooling. So
Andy Bates:people are doing really big innovative thinking in terms of
Andy Bates:really big investments, I mean, putting a data center for one of
Andy Bates:the four big cloud providers under the ocean is a non trivial
Andy Bates:conversation, they can have quite hostile environment. So
Andy Bates:going back to one of my openers, cybercrime is a trillion dollar
Andy Bates:thing. If I go to the, if it were a country, it would be in
Andy Bates:the G 20, if not in the G7. G 20, G7 world leaders talk about
Andy Bates:these big things. trillion dollar is an eye watering amount
Andy Bates:of money. In fact, of the top tech companies on the planet,
Andy Bates:they've only recently burst through the trillion dollar
Andy Bates:valuation thing. They don't have the revenues of a trillion
Andy Bates:dollars. So anything that big, economically in terms of you
Andy Bates:know, global macro economic scale, must have must be a big
Andy Bates:conversation. So if people like the big data providers are
Andy Bates:having really big billion dollar conversations to reduce carbon,
Andy Bates:then surely the cyber angle, the cyber carbon angle must be a
Andy Bates:conversation that today we're missing. In other words, people
Andy Bates:need new ideas in this space, and therefore we're prepared to
Andy Bates:pay for those ideas or give people their intellectual
Andy Bates:capital give people their time. Because, yeah, you know, I get
Andy Bates:back to the point that, although I'm in the cyber industry, we're
Andy Bates:both in the cyber industry, it's not that engaging, it can be a
Andy Bates:bit boring, saying change your passwords by a firewall,
Andy Bates:everybody should be engaged, we should all train our staff. Some
Andy Bates:of those things have been repeated quite a bit. Therefore,
Andy Bates:cyber needs a new conversation. But also, the carbon reduction
Andy Bates:conversation needs new ideas, because people are desperate.
Andy Bates:And and we've proved with a recent Cop conference that
Andy Bates:people aren't doing enough to solve the carbon problem. So
Andy Bates:therefore, a trillion dollar industry for want of a better
Andy Bates:word, there must be some solution in there. And I don't
Andy Bates:have all the answers. We just at the start of this journey. I'm
Andy Bates:just at the start of this journey. We kicked about with
Andy Bates:some students, which we worked with from NCSC in the UK over
Andy Bates:the summer, we just ran some numbers, and we thought, hey,
Andy Bates:there's something in here.
Dr. Dave Chatterjee:That absolutely I think there's a lot
Dr. Dave Chatterjee:in there. And we need to change the conversation or reconfigure
Dr. Dave Chatterjee:the conversation, talking about reconfiguring the conversation,
Dr. Dave Chatterjee:it brings back memories, and I've been a business school
Dr. Dave Chatterjee:professor for over two decades. And I've seen how the business
Dr. Dave Chatterjee:media, they are great at changing the labels to draw
Dr. Dave Chatterjee:attention to certain phenomenon. For instance, you probably have
Dr. Dave Chatterjee:heard this business process reengineering was a huge
Dr. Dave Chatterjee:buzzword for a long period of time. That has evolved to now
Dr. Dave Chatterjee:what we call business process management, I teach I happen to
Dr. Dave Chatterjee:teach a class in that area, then E business e commerce even that
Dr. Dave Chatterjee:that area has gone through evolution from the standpoint of
Dr. Dave Chatterjee:labeling from the standpoint of scoping the field, what what it
Dr. Dave Chatterjee:entails what it doesn't. So it helps to refresh the discussion.
Dr. Dave Chatterjee:You know, come at it with a new pair of eyes or with a different
Dr. Dave Chatterjee:kind of a mindset. And so I think I really like this
Dr. Dave Chatterjee:approach of looking at cybersecurity investments
Dr. Dave Chatterjee:looking at the importance of securing the organization from
Dr. Dave Chatterjee:the standpoint of reducing carbon footprint, it gives it a
Dr. Dave Chatterjee:bigger appeal, it makes it environmentally more conscious.
Dr. Dave Chatterjee:So that conversation takes on a different tone and a hue, if I
Dr. Dave Chatterjee:may. Well, as, unfortunately, all good things have to come to
Dr. Dave Chatterjee:an end, this episode is also coming to an end. But I'd like
Dr. Dave Chatterjee:to give you an opportunity to wrap this up with some final
Dr. Dave Chatterjee:thoughts with some summaries, whatever you want.
Andy Bates:I mean, so again, thanks. Thanks for the time.
Andy Bates:Brilliant conversation. So really to say is, it's early
Andy Bates:days. So this is a thought we've kind of had in 2021 2022. So
Andy Bates:hopefully, we can report back in and you can follow the GCA and
Andy Bates:see how things are going. I think, for me, you've hit on a
Andy Bates:good point there. I think the word cyber is probably 10 years
Andy Bates:old. So as you say, relabeling some things or rebooting, I
Andy Bates:think various films that were out 20 years ago just just been
Andy Bates:remade. So I'm not suggesting we call it cyber 2.0. But But yes,
Andy Bates:when when the thing has existed for 10 years, we need to up the
Andy Bates:excitement, we need to up the engagement. And I think one of
Andy Bates:the things you've talked about his key message for the regular
Andy Bates:folks, and I don't think we have enough of those. So I think if
Andy Bates:there was one key message for the regular folks is that
Andy Bates:everybody is part of somebody's supply chain, and cyber matters
Andy Bates:to everybody. And if if we acknowledge that we're not
Andy Bates:everybody's not just a buyer or something, they're also a seller
Andy Bates:or something. And we can put cyber into the sales
Andy Bates:conversation, they get cyber more mainstream in the business,
Andy Bates:which we all acknowledge it needs to be. And the closing
Andy Bates:point of that is, yeah, as we said, there's, there's no escape
Andy Bates:room for carbon. Unless we all go to the moon, or one of the
Andy Bates:famous billionaires manages to build a rocket and completely
Andy Bates:leave the planet, leaving a whole lot of carbon behind us,
Andy Bates:he does it. And we're kind of stuck on this planet. And we all
Andy Bates:love it. So we're all in this together. And the more we can
Andy Bates:use that conversation, to realize that we're actually all
Andy Bates:in it together with cyber and cyber is stealing a trillion
Andy Bates:from our planet's economy every year. tying those two together
Andy Bates:to get as emotionally connected with both of those problems has
Andy Bates:to be a good thing. So So hopefully, that's been useful.
Andy Bates:But again, we'll keep the conversation going elsewhere and
Andy Bates:hopefully report back in and see how we can drive that forward.
Dr. Dave Chatterjee:Well, thank you very much, Andy, for your
Dr. Dave Chatterjee:time. This was truly a great conversation.
Andy Bates:Thank you. Thanks again.
Dr. Dave Chatterjee:A special thanks to Andy Bates for his
Dr. Dave Chatterjee:time and insights. If you liked what you heard, please leave the
Dr. Dave Chatterjee:podcast a rating and share it with your network. Also
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Dr. Dave Chatterjee:Thank you for listening, and I'll see you in the next
Dr. Dave Chatterjee:episode.
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